Welcome to our Frequently Asked Questions! We hope this answers any questions you may have, but if not, feel free to message us!
How does the process work?
Once we narrow down what you are after (project type, size, finish), I will submit a quote to you via email. If you choose to move forward with the project, I will then prepare a contract for you to sign. Once I have the signed contract and a 50% deposit, I will give you an estimated date range of completion. When you are the 2nd project out, I begin alerting you to your current position in line and refine the date range best I can. I will update you until your project goes into production. At that time, we will begin to coordinate potential install dates.
Once I make a deposit, how long will it be until my project is installed?
All projects take at least 2 to 3 months from the date of the signed contract and receipt of a 50% deposit. Both parts must be completed to be placed in the queue for production.
Will you alter the timeline for my project if I pay a rush fee?
As much as I’d love to accommodate, I’ve already made a commitment to my other clients and must honor that commitment to the time frame I gave them when I collected their deposit. Therefore, I cannot do any rush orders.
Can you install barn doors and/or cabinets that I’ve purchased at a big box store?
I do not install any products I did not build myself. I like to ensure the quality of the project and I am unable to do so when installing someone else’s product.
Where do you purchase your barn doors?
I don’t purchase any pre-built doors. I purchase lumber from local suppliers and build everything in my shop. I have videos on my Facebook page showing the build from start to finish.
Do you refurbish furniture?
I do not do any refurbishing. Should you choose to replace your existing furniture, I’d be happy to supply you with a quote to build you a one-of-a-kind replacement.
Can you incorporate salvaged or heirloom wood into a project?
Yes! It's actually one of my favorite things to do. I love taking something that is meaningful to someone and making it into something they can show off. In fact, my very first Byrus Signature Touch client had Cypress Wood that her grandfather had given her. He had it milled into planks from trees on his property. We helped her to create an accent wall from those pieces. I was honored to help her create something that was so special to her.
Do you offer financing?
No, I do not offer financing. I accept cash or check only (made payable to Byrus Signature Touch).
Do you accept credit cards?
No, I do not accept credit cards. I accept cash or check only (made payable to Byrus Signature Touch).
Do you offer a discount for cash payments?
No, I do not offer a discount for cash payments. The deposit is placed into my business account just the same as a check.
Do you offer sketch-ups or renderings for projects?
For any piece of furniture (besides a barn door), I will provide a hand drawn sketch of the project at no charge. If you’d like an actual rendering, I will be happy to provide one for a $300 fee. Should you choose to move forward with the project, the $300 fee is applied toward your deposit. Should you choose to not move forward with the project, the rendering is yours to keep.
What are your business hours?
My business hours are Monday through Friday from 8 am to 4 pm. However, I am often in the shop covered in sawdust or paint. Often times, I can’t get to my phone until a few hours later. My commitment to you is that I will return all calls and/or emails within 24 business hours.
Are you licensed and insured?
Yes! Absolutely. You can verify this information on Sunbiz.org. My license number is FC-19-00024.
Can you do kitchen or bathroom remodels?
I am not a general contractor so I cannot do kitchen or bathroom remodels. However, I can build and install cabinets or open shelves.
Do you have any recommendations for a general contractor?
Yes! I have relationships with the best contractors in town. Please reach out to Olde Florida Contracting.
Can you build stainless steel outdoor cabinets?
No, I only construct projects from wood.
Do you have any recommendations for an outdoor kitchen company?
Yes! I have relationships with the best outdoor kitchen companies in town. Please reach out to Elegant Outdoor Kitchens.